Had an interesting phone call from a customer today who was looking for a black cartridge for her HP Business Inkjet 1200. It was a bit confusing at first as she said she had been in contact with HP, who had told her that the cartridges for this machine had been discontinued. I was quite surprised as these are a fairly new machine.

When I looked up the cartridges she required were the No. 11 black printhead and the No. 10 black ink cartridge. I told the customer that she needed a printhead and an ink cartridge, but she told me that was incorrect, as the cartridge she was holding in her hand (which she had taken out of the machine) was an all-in-one ink and printhead.

It turns out that the cartridge that came with the machine when new was a C4840A cartridge. This is indeed a combined printhead/ink cartridge. The combined cartridge is a ‘starter’ cartridge, and holds only 26.5ml of ink. The No. 10 replacement cartridge holds 69ml of ink – quite a difference!

This is just part of the trend of manufacturers to include only low capacity ‘starter’ cartridges with their machines when new. It’s a great way for the manufacturers to get printers to us cheaper, but as this customers confusion showed, it should be made clear that they are only ‘starter’ cartridges and a different code number should be used for re-ordering supplies.

Related Posts

  • 87
    This handy dandy little page from HP shows how to install new HP printer cartridges into your printer
    Tags: hp, cartridges, ink
  • 62
    Cartridge World specialises in refilling ink and toner cartridges, and from one small store in Adelaide they have grown to 1,000 stores worldwide in 9 years. Can this phenomenal success continue?
    Tags: cartridge, cartridges, ink
  • 59
    Is this familiar to you? Do you think Epson is trying to rip you off?
    Tags: ink, cartridge, printhead
  • 49
    HP compatible Canon cartridge is available
    Tags: hp, cartridge, cartridges
  • 44
    A customer needed cartridges for her HP PSC 1315 printer and said she needed the No. 28 colour (c8728ae or c8728aa) and No. 56 black (c6656ae or c6656aa). Mmmm, we were a little confused as the No. 28 is usually paired with the No. 27 Black cartridge (c8727ae or c8727aa),…
    Tags: cartridge, hp, cartridges, black