Lexmark 50F0Z00 Imaging Unit

Lexmark 50F0Z00 Imaging Unit

Full instructions for replacing the 500z imaging unit are below.

There are several situations where you would need to change the imaging unit on the following Lexmark devices:
Lexmark MS310dn
Lexmark MS310d
Lexmark MS410d
Lexmark MS410dn
Lexmark MS510dn
Lexmark MS610dn
Lexmark MS610de
Lexmark MX310dn
Lexmark MX410de
Lexmark MX511de
Lexmark MX511dhe
Lexmark MX611de
Lexmark MX611dhe

When you get the error message “Replace imaging unit, 0 estimated pgs remain [84.3x]”

This means the imaging unit has reached end of life and needs to be replaced. The device will not print, and this message will not be cleared, unless you replace it with part number 50F0Z00

(or 500z)

Vertical streaking.

If the imaging unit is near end of life, or the device has had problems with non standard toner, vertical streaks may occur on the page. Replacing the imaging unit will resolve the problem.

Vertical streaks on page Lexmark

Vertical streaks on page

 

Vertical band at top of page.

This typically appears on printed images, but can also appear on text. The most likely cause is toner contamination on the charge roll, however if the band is still visible after printing 30-40 continuous pages this means the imaging unit needs to be replaced.

Vertical Banding on Images

Vertical Banding on Images

 

Seal failure on the imaging unit.

Occasionally seal leaks have been seen from the Imaging Unit.
Toner will be seen on the main frame near the Imaging Unit sides.
If toner build up is excessive, it may even fall into the Tray below. Cleanup with a toner vacuum may be needed.
Replace the Imaging Unit to fix the problem.

Spots, scratches, marks on the page.

If they are random, this indicates a problem with toner scatter.If they are repeating patterns, measure the distance between matching marks or spots. If the distance is one of 97mm, 47mm or 38mm, this indicates marks or dents on the imaging unit and it will need to be replaced.

You receive the message Replace defective imaging unit

The imaging unit is defective and needs to be replaced. If you just installed it, it will be covered under warranty – contact Lexmark Australia on 1300 362 192

You receive the message Reinstall missing or unresponsive imaging unit and the below instructions don’t resolve the problem.

Try one or more of the following:

  • Check if the imaging unit is missing. If missing, install the imaging unit.For information on installing the imaging unit, see the “Replacing supplies” section of your device’s User’s Guide
  • If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.
  • Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the imaging unit.

You receive the message Replace unsupported imaging unit

The imaging unit you attempted to install was either non-genuine, or was from a different region. Buy a genuine Lexmark imaging unit from an authorised Lexmark supplier in your country/region.

You receive a 31.6x error

One of the following errors is shown on the display:

31.60 Imaging unit smart chip error
31.61 Imaging unit I2C packet timeout
31.62 Imaging unit I2C packet has been sent but code timed-out on receiving the data (callback)
31.63 Imaging unit security error in the send challenge sequence
31.64 Imaging unit ROM signature error
31.65 Imaging unit stuck busy (status register and/or CRI Arbiter register report busy)
31.66 Toner failed to replenish into the imaging unit

In this case you need to ensure that the imaging unit is properly installed. If yes, check if the imaging unit is supported. Replace with a supported imaging unit if necessary.

If the problem remains, you will need to organise a Lexmark service call (Australia 1300 362 192)

 

You receive error message 32.11 Imaging unit smart chip compatibility error

This could be caused by an unsupported imaging unit (non-genuine or incorrect region). Replace with correct imaging unit to clear this error. If your imaging unit is supported, you will need to organise a Lexmark service call (Australia 1300 362 192).

You receive error message 84 Imaging unit low

If expected, replace the imaging unit. If unexpected, call Lexmark Support (Australia 1300 362 192)

 

Replacing the imaging unit

 

1 Press the button on the right side of the printer, and then open the front door.

1 Press the button on the right side of the printer, and then open the front door.

 

2 Pull the toner cartridge out using the handle.

2 Pull the toner cartridge out using the handle.

 

3 Lift the green handle, and then pull the imaging unit out of the printer.

3 Lift the green handle, and then pull the imaging unit out of the printer.

4 Unpack the new imaging unit, and then shake it.

4 Unpack the new imaging unit, and then shake it.

 

5 Remove all packing materials from the imaging unit.

5 Remove all packing materials from the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.

While installing the imaging unit into the printer, you will want to keep the blue PCD away from the red-outlined areas.

While installing the imaging unit into the printer, you will want to keep the blue PCD away from the red-outlined areas.

The green arrows on the front of the imaging unit and printer (encircled in red) should be aligned before inserting the imaging unit into the Printer.

The green arrows on the front of the imaging unit and printer (encircled in red) should be aligned before inserting the imaging unit into the Printer.

6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer.

6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer.

 

7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.

7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.

 

8 Close the front door

8 Close the front door.

 

You are now ready to print again!

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